Customoer Service?

I just spent the past twenty minutes on the phone with a very friendly but not very useful customer service company in India. The frustration was not their fault and it was not a communication problem. It was simply a case of “you can’t get there from here.”

HE: XYZ Corporation, How can I be of assistance today?
Me: Good morning, I would like to put the widget in the hole.
He: Yes, certainly sir, can I put you on hold to verify your widget?
Me: Yes, that will be fine.

Pause for indiscernible  music.

HE: Yes, sir, thank you for holding. I have found your widget.
ME: Great! I would like to put it in the hole.
HE: I have to check that the security code for the widget is valid. Can I put you on hold one more time?
ME: Okay.

More indiscernible music.

HE: Yes, sir, thank you for holding. May I have your account number please?
ME: The account number is B86reoePqrd89
HE: B86reoePqrd89 ?
ME: That’s correct.
HE: I’ll look that up for you.
ME: Thank You.
HE: I’m sorry, I have no record of that account.
ME: That’s odd. I’m looking at it right here on my screen. It is on your web site.
HE: Can you tell me the number again?
ME: Sure, B86reoePqrd89
HE: B86reoePqrd89 ?
ME: Correct.
HE: Yes, certainly sir, can I put you on hold to verify your account?
ME: Sure (with a sigh).

More indiscernible  music.

HE: Yes, sir, thank you for holding. Can I have the e-mail address you used when you signed up for this service.
ME: I think is was ******@yahoo.com
HE: Okay, Thank for that. Can I put you on hold one more time while I check this out?
ME: GO ahead. (at this point I am trying very hard not to be the ugly American)

This time, along with the indiscernible music, was a recording telling me my representative will be back on the line shortly and the my phone call is important.

HE: Sir, I have found your account. How can I help you today?
ME: I would like you to put the widget in the hole.
HE: Yes sir, we can certainly help with that. Which hole did you select when you signed up for this account?
ME: I don’t remember, can you tell me from the account.
HE: I’m sorry sir, I can’t access that information. Can I connect you with a supervisor?
ME: Yes please.
HE: Please hold while I get a supervisor on for you, all right?
ME: Yes

Here comes the music again.

NEW HE: Good morning my name is Phillip. How can I be of service today?
ME: Good morning Phillip, I would like to put the widget in the hole.
PHILLIP: I Understand, sir. May I have your account number please.
ME: The account number is B86reoePqrd89
PHILLIP: B86reoePqrd89 ?
ME: That’s correct.
PHILLIP: I’ll look that up for you.
ME: Thank You.

More music.

PHILLIP: I have your account on my screen. How can I help you?
ME: I want to put the widget in the hole.
PHILLIP: Yes sir, I can certainly help you with that. Which hole did you purchase with this account?
ME: I’m not sure. Can you tell me from my account which hole I purchased?
PHILLIP: I am looking at your account now and sir and it appears you did not purchase a hole.
ME: Excuse me?
PHILLIP: There is no record of you purchasing a hole, sir.
ME: Why would I buy a widget if I didn’t buy a hole to put it in?
PHILLIP: I’m sorry sir, I do not understand your question.
ME: I bought a widget to put in the hole. I would not buy a widget if I could not use it. Are you telling me that your company sold me a widget without a hole?
PHILLIP: Would you like to purchase a hole today, sir?
ME: I think I already did purchase a hole.
PHILLIP: I have no record of that. I will send you an e-mail with your account information. Is ******@yahoo.com correct?
ME: Yes it is.
PHILLIP: I will send that right away.
ME: Thank you
PHILLIP: Thank you, and thank you for calling XYZ today. If we can be of any further assistance please call again.

click

Published in: on November 8, 2012 at 11:21 am  Leave a Comment  
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The Great South Dakota Un-Holiday

There was a time in my life when the third Saturday in October was just another day. Of course that was before I moved here to South Dakota. Now, I realize that there are holidays and there are holidays. Each holds a special meaning and importance. We stop and take a moment each December 25th to remember the reason for the season. We kick off a new year about a week later. Many in our community (myself included) bow our heads and thank the Lord on Easter Sunday. July Forth brings out the flags, the parades and the fireworks. There are others. I won’t list them all.

 

This day – the third Saturday in October is not an official holiday (though some may think otherwise). It is a day that countless people have been planning on and working toward for months. From airport to interstate people arrive to help us celebrate our un-holiday. Some have said that the population of the rural counties actually doubles this day. Many people have friends that they invite in to share our experience. Others arrive strictly drawn to the event. The influx of celebrants is so great that we would be hard pressed to find a vacancy sign today.

 

The opening day of the Pheasant Hunting Season is special to many people but it influences every South Dakota resident in some fashion. For some it is the start of a business cycle that will run through January. For others it is their Black Friday, when the annual business budget actually goes from red to black.

 

In South Dakota the biggest revenue generator is Agri-business, the second is Tourism. To us in the Northeast quarter of the state, tourism means hunting. There are many people in my area that cater to hunters. Whether it be for fun or for profit, they have been getting ready for this day for a while. The tax revenue this event brings in is a significant portion of the South Dakota state budget. From government to business to the family farm that allows hunters to walk in, the vast majority are involved in some way. There is reason that Cabela’s chose Mitchell, South Dakota for an anchor store. It wasn’t our burgeoning population. It was this day and this season.

 

My situation is not unlike many who live outside of town. I have a small hobby farm that is surrounded by three large shelter belts. I always expect a knock at my door on this day. Men and sometimes women dressed in denim and orange looking to walk my property seeking the opportunity to shoot our state bird. This year it was no different. The official opening of the season was high noon and the first knock came eighteen minutes later.

 

I look forward to this time of year. Not because I am a hunter (I’m not), but because of the people I meet. I have made some great friends over the years because of this un-holiday.

 

So let me say what is written in orange and on signs throughout the state…

 

Welcome Hunters!

Published in: on October 21, 2012 at 10:04 am  Leave a Comment  
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Another Bright Idea

It seems that Sioux Falls hasn’t learned the lesson yet.  There is a new member of the City Council that has a brainstorm of an idea.  “Let’s raise the tax on hotel rooms by two dollars a night to bring in more tourists.”  Sound ridiculous?  Of course.  The twisted liberal logic is as follows.  We raise the tax and use the money to promote tourism.  That means we can hire another bureaucrat (spelled patronage job) to oversee this newly found cash.

Why do they want all this extra tourism?  To justify building the brand new Event Center that the people have said they do not want (twice).

I consider the above to be absolute proof that the democrats have taken over Sioux Falls.  How do I know?  First, they refuse to listen to the people who elected them.   Second,  they have no concept of the basic business economics.  Hey Sioux Falls City Council, here’s a reality that is often missed in the halls of government.  If you charge more money for something, fewer people will buy it.  Even if you spend that money to tell people how good something is now that it costs more.  It just doesn‘t work.  If it did, we would all be driving Duisenbergs and Packards.

Here’s the basics:  First – People in Sioux Fall at large do not want the city to spend millions of their tax dollars to build this new albatross of an event center.  (See my previous post on the subject).

https://p3bfco.wordpress.com/2009/12/16/loose-touch-with-the-people-and-loose-your-town/

Second – People who visit Sioux Fall visit for business, family and for the charm.  Fewer people will visit if you raise the cost of staying in town.

Don’t believe me?  Outside of Philadelphia, just a few miles over the line, there is a major business and convention center in King of Prussia Pennsylvania.  Why is it there?  Why was it built?  Because the Philadelphia City Council has made it cost too much to stay and work in Philadelphia.

Mr. Mayor, though I think you are part of the problem, perhaps you can listen to the citizens of your fine city for once and drop this foolishness once and for all.  Break the cycle of ever increasing taxes, fees and costs and let Sioux Falls be what it is – the best (big) small town in America.

NASCAR’s lackluster attendance – What happened?

Once upon a time (about three years ago) I was an avid NASCAR fan.  I would not talk on the phone and would only barely tolerate company when a race was on.  Short of a funeral, I never made plans on race day.  That was then…. Yesterday, when I finished mowing the lawn and doing some other things outside, I came in and turned on the last half of the NASCAR race.

One of the first things I noticed was the stands.  Less than 1/2 full!  I remember days when the Michigan races were sold out weeks in advance.  That’s why they built all those seats in places where people can barely see the front stretch.  Fans filled those seats too on race day.

What happened?  It is my opinion that three things happened.  One, the economy in Michigan is in miserable shape and (two) the track (and NASCAR) has failed to respond by lowering their ticket prices.

Add to this number three, the “COT” which I prefer to call the “POS”.  A cookie cutter car with 1/16th to 1/32’s inch deviations from the templates not allowed.  Restriction of rear end gear choices, mandatory height limits, suspension travel limits and on and on into nausea.

NASCAR has become IROC.  IROC never took off because of the cookie cutter cars.

I think the POS is the MAJOR factor in lackluster attendance.  NASCAR needs to do an anal cranium-ectomy and get back to what made the sport popular – stock car racing.

Safety is one thing but restricting creativity will kill any endeavor.  NASCAR has mandated away all the fun.

Published in: on August 16, 2010 at 7:21 am  Leave a Comment  
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Where are the songs?

 

As many of you know I am semi retired.  I augment my meager pension with some selling on eBay.  Recently I went to an estate sale and bought several hundred player piano rolls.  Many of these are from World War One (for those with a public school education, that war was fought between 1914 and 1918 – It was the first time we fought Germany – not the second time when we fought Hitler).

Why am I talking about this?  The songs!  There must have been hundreds of patriotic songs during that war.  “Over There” is one many remember.  But how about “The Navy Took Them Over and The Navy Will Bring Them Home”.  Or perhaps “Keep the Home Fires Burning“.  There is even one called “If He Can Fight Like He Can Love … Goodnight Germany“!

Why am I bringing this up?  About nine years ago some people with more radical ideas than the Germans ever had took it upon themselves to destroy several buildings in New York, part of the Pentagon, four airplanes and most of all… countless lives.  The intent was to bring the economy, the military and the government of the United States to it’s knees.  A far more violent act than anything Germany did.  Yet…. Hardy a song.  I can think of two, both sung by country singers.

Is it that no one cares about our country anymore?  I don’t think so.  Perhaps there are no new patriotic songs being written?  I think that would also be a stretch.  With such a violent and coldhearted attack, not on fighting men, but civilians (including children) one would thing this brutal act would have triggered some artists and song writers into action.  I am not convinced that we, as a nation, are so unfeeling that we could not create more than two songs supporting this great land, and the people who protect it.

It becomes apparent to me that the entertainment industry become so controlled by the left that no patriotic music can make through the vetting process.  The entertainment industry (and that includes Hollywood) has been so corrupted by people who hate what this nation is and despise it’s roots, that they will not let the true American spirit shine through in song or on screen.

Having vented, I think now I will go back to work, selling the songs of yesteryear, when people in entertainment were proud of America and not bent on “Change” ing  it.

Think I’m too far out on this one?  Prove me wrong…. Send me the MIDI file of “Rap for America – A Tribute”.